Last Updated: 3rd March 2026
This Refund Policy explains the circumstances in which refunds may be available for career development, recruitment support, CV development, interview preparation, industry workflow projects, job application support and related services provided by Regu Recruitment Ltd (“Regu”, “we”, “us” or “our”).
Registered Company Name: Regu Recruitment Ltd
Company Registration Number: 16970775
Registered Office: Office 17a, 9 Disraeli Road, Putney, London, SW15 2DR, United Kingdom
By purchasing or registering for a Regu career service, you acknowledge that our services involve professional time, recruitment resources and third-party or specialist input that may begin shortly after registration.
This Refund Policy should be read together with our Terms and Conditions and any service-specific agreement provided to you.
Regu provides career and recruitment support services designed to help candidates improve their prospects in the UK employment market.
Depending on the service purchased, this may include:
Our website states that Regu actively applies for relevant jobs on a candidate’s behalf for a period of three months, subject to the terms of the service purchased.
Regu does not guarantee employment, interviews, job offers, salary levels, visa sponsorship or any particular recruitment outcome. Recruitment outcomes depend on factors including the candidate’s profile, experience, skills, vacancies, employer requirements, market conditions and interview performance.
Where a service is structured with an initial payment representing 50% of the total service fee, this payment is intended to cover the initial work and resources allocated to the candidate.
Once registration and onboarding take place, Regu may allocate professional resources and begin work, which can include:
Because these activities may involve professional time and costs being incurred shortly after registration, the initial 50% payment is normally treated as payment for the initial work and resources allocated to the candidate.
However, nothing in this policy is intended to exclude, restrict or override any statutory consumer rights that apply to you under UK law.
If you decide that you no longer wish to proceed with the service, you should notify Regu as soon as possible and, where applicable, within 48 hours of registration/payment.
Your cancellation request should be sent through the official communication channel provided to you during registration or onboarding.
The 48-hour notification period allows Regu to review the request promptly and, where work has not yet commenced or costs have not yet been incurred, determine whether any refund is applicable.
A request received after 48 hours does not automatically mean that no refund is available. Any refund will be assessed in accordance with this Refund Policy, the applicable service agreement and your statutory rights.
Regu’s career services involve more than simply submitting job applications.
When a candidate registers, Regu may allocate resources including:
Professional HR and recruitment personnel may review your profile, assess your career objectives and determine suitable recruitment strategies.
Professional CV writers may begin reviewing, writing, editing or restructuring your CV so that it is suitable for UK recruitment processes and Applicant Tracking Systems.
Depending on your career requirements, Regu may allocate experienced industry professionals, career specialists or other personnel to support your development.
Our team may spend time researching appropriate roles, employers, job requirements and recruitment opportunities relevant to your profile.
Registration can require internal administrative work, account setup, candidate assessment and allocation of personnel.
These activities can create genuine costs for Regu even where a candidate subsequently decides not to continue.
For this reason, where applicable, Regu may retain an appropriate amount of the payment corresponding to work already performed and reasonable costs already incurred, subject always to applicable consumer law.
If you notify Regu within 48 hours of registration and request cancellation, we will review:
Where little or no service work has commenced, Regu may provide an appropriate refund in accordance with the applicable contract and law.
Where substantial work has already commenced, Regu may deduct reasonable amounts corresponding to services already provided and costs properly incurred.
After the 48-hour notification period, cancellation requests will be assessed based on the stage of the service.
If Regu has already undertaken substantial work on your behalf, including CV development, profile assessment, career consultation, industry project preparation, recruitment research or job application support, the amount refundable may be reduced accordingly.
Regu will not charge a cancellation amount that is disproportionate to the work performed or legitimate costs incurred.
Where your purchased service includes Regu submitting job applications on your behalf for three months, the three-month period begins according to the commencement date specified in your service agreement or onboarding confirmation.
During this period, Regu may:
The three-month application service is a period of recruitment support and does not constitute a guarantee of employment or interviews.
If job applications have already been prepared or submitted on your behalf, those services may be taken into account when assessing any cancellation or refund request.
Where a service or individual component has been fully completed, payment for that completed service may not be refundable except where required by applicable law.
Examples may include:
Nothing in this Refund Policy affects any legal rights you may have as a consumer.
Where UK consumer protection legislation provides you with a statutory cancellation or refund right, those rights will continue to apply.
In particular, certain distance or online service contracts may be subject to statutory cancellation rights. Where a customer requests that a service begins during an applicable cancellation period, additional requirements may apply, including express consent to begin the service and acknowledgement concerning cancellation rights.
Where a customer cancels a service after performance has begun, the amount payable may depend on the proportion of the service already supplied and the applicable legal requirements.
Regu provides recruitment and career-support services, not guaranteed employment.
A candidate will not normally be entitled to a refund solely because:
Recruitment decisions ultimately remain with individual employers.
Regu does not guarantee that a candidate will obtain a sponsored position.
Our support may focus on identifying suitable opportunities and improving the candidate’s competitiveness, but sponsorship decisions are made by employers and depend on the employer, vacancy, candidate and applicable immigration requirements.
Therefore, inability to obtain sponsorship alone does not automatically create a right to a refund.
Candidates are expected to provide accurate and complete information during registration and throughout the service.
This includes, where applicable:
Regu is not responsible for recruitment difficulties resulting from inaccurate, incomplete, misleading or outdated information supplied by a candidate.
Regu may be unable to provide the intended service if a candidate fails to:
Failure to cooperate does not automatically create an entitlement to a refund for work already performed or costs already incurred.
If you accidentally make a duplicate payment for the same service, please contact us promptly.
After verifying the transaction, Regu will review the duplicate payment and, where appropriate, refund the additional payment.
To request a cancellation or refund, contact Regu using the official contact details provided during your registration or service agreement.
Your request should include:
We may request additional information reasonably required to verify the payment and assess the request.
Every refund request will be reviewed based on the individual circumstances.
Regu may consider:
This approach is intended to ensure that refund decisions are reasonable and proportionate.
Where a refund has been approved, Regu will normally process the refund to the original payment method.
The time taken for the refund to appear in your account may depend on your bank, card provider or payment processor.
Regu cannot control delays caused by a customer’s bank or payment provider.
Where permitted by applicable law, Regu may deduct reasonable amounts for services already performed and legitimate costs already incurred before the cancellation request.
Such costs may include:
Any deduction will be assessed in accordance with the applicable agreement and consumer law.
Regu may update this Refund Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The latest version will be published on our website.
The version applicable to your purchase will generally be the version provided to you or incorporated into your service agreement at the time you entered into the contract, subject to any changes required by law.
If you have a question about this Refund Policy, cancellation or a refund request, please contact Regu Recruitment Ltd through the contact details provided on our website or in your service agreement.
Regu Recruitment Ltd
Company Number: 16970775
Registered Office: Office 17a, 9 Disraeli Road, Putney, London, SW15 2DR, United Kingdom
This Refund Policy is intended to provide clear information about how Regu handles cancellations and refunds. It does not remove or limit any consumer rights that cannot legally be excluded.
Where there is a conflict between this policy and a mandatory legal right applicable to a customer, the applicable legal right will prevail.